Records Clerk, Registration and Records
Fayetteville Technical Community College is seeking qualified applicants for a full-time Records Clerk position for the Student Records Services office. The ability to effectively perform varied clerical tasks in support of the Registrar’s Office and Student Services, and to effectively provide this information to students and/or the general public is critical to experiencing success in this position. Expertise in the knowledge of College policies, procedures, rules, and regulations pertaining to records maintenance is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; employee principles of superior customer service, and be willing to accept responsibility for professional and personal growth.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
- Participate in student registration activities, both on and off-campus; provide information and assistance to students regarding the registration process, financial aid eligibility, forms, deadlines, and requirements.
- Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules.
- Prepare weekly, monthly, and term class enrollment and attendance reports.
- Explain College policies and procedures relating to the office to which it is assigned to College staff, students, and/or the general public.
- Review and evaluate completeness of files and records; request information as needed.
- Respond to difficult requests for information and act as liaison to other College departments and divisions.
- Perform special projects and assignments as needed.
- Compose and type routine office correspondence, memoranda, and statistical reports.
- Perform related duties as assigned.
Knowledge of:
- College policies, procedures, rules, and regulations pertaining to records maintenance.
- Modern office procedures, methods, practices, and computer equipment.
- Record keeping principles and procedures.
- Laws, rules, and regulations pertaining to the maintenance of student records and the release of confidential information.
- English usage, grammar, spelling, and punctuation.
- Understand and carry out written and oral instructions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Type at a speed necessary for successful job performance.
- Operate standard office machines such as photocopy machines, computer terminals, and scanners.
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High School Diploma including or supplemented by specialized clerical and office procedures course work; or equivalent with one year of general clerical experience. Communication, both oral and written, skills necessary. Proficiency in Microsoft Office (Access, Excel, PowerPoint, and Word).
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