IT Support Specialist II
Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Support Specialist II!
This position provides technical support, user assistance and system updates and maintenance for the College in a hands-on capacity throughout the College and ensures that issues are resolved efficiently and effectively. This position provides support to the faculty, staff, and classroom computer labs by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus computers, hardware, software, and peripheral equipment. This position’s responsibilities require independent analysis, communication, and problem solving. Duties are performed with little supervision and require initiative and judgment.
We offer a valuable benefits package that includes the following:
This position provides technical support, user assistance and system updates and maintenance for the College in a hands-on capacity throughout the College and ensures that issues are resolved efficiently and effectively. This position provides support to the faculty, staff, and classroom computer labs by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus computers, hardware, software, and peripheral equipment. This position’s responsibilities require independent analysis, communication, and problem solving. Duties are performed with little supervision and require initiative and judgment.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Minimum Qualifications:
Minimum Qualifications:
- An Associate degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Technology; or equivalent. CompTIA A+ certification is a plus.
- One year of experience troubleshooting computers, peripherals, and software applications is required.
- Demonstrated technical expertise in support of Windows and/or Apple operating systems is required.
