CPD Certification

Instructions

By applying for membership in the Consumer Protection Division (CPD), you acknowledge and agree to the following terms and conditions:

You agree to comply with and support all policies, procedures, and guidelines of the CPD and to conduct business in alignment with the Mission and Vision of the organization.
You agree to respond promptly and professionally to any complaint correspondence issued by the CPD and to make every reasonable effort to reach a fair and equitable resolution for all parties involved.
You agree to maintain honesty, transparency, and integrity in all business practices and customer transactions.
You agree to notify the CPD of any change in ownership or any material change to the information provided in your original application. CPD membership is non-transferable. In the event of a business ownership transfer, new owner(s) may reapply for membership after a twelve (12) month period from the date of transfer.
You acknowledge that the CPD may receive and process consumer complaints from time to time. Acceptance into the CPD does not constitute endorsement of your business, firm, or product and may not be represented as such.
You understand that the CPD does not possess legal authority, does not determine fault, and serves solely as a neutral mediator to assist in resolving disputes arising in the normal course of business.

Failure to comply with these terms may result in suspension or termination of CPD membership and all associated privileges. By signing the application, you affirm your agreement to these conditions.

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Consumer Protection Division Certification

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The Consumer Protection Division (CPD) of the Greater Fayetteville Chamber connects consumers with businesses committed to honesty, integrity, and fair business practices. CPD certification gives businesses a way to demonstrate their commitment to ethical conduct, accountability, and customer satisfaction.

Certified businesses are included in the CPD business directory and identified by the Certified Blue Checkmark, helping consumers find participating businesses and make informed purchasing decisions. CPD also provides consumer education and resources that support a more trustworthy local marketplace.

Participating businesses agree to uphold CPD’s certification standards, respond promptly and professionally to consumer complaints, and make reasonable efforts to resolve concerns fairly. When disputes arise, CPD serves as a neutral mediator to help businesses and consumers work toward a resolution.

Certification is subject to review and acceptance under the CPD certification agreement. It does not constitute an endorsement or guarantee of a business, product, or service.

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