Branch Manager
Purpose:
Provides quality service to members through the provision of effective, efficient and motivating leadership for the employees of a small to medium branch with staff count less than 15. Responsible for the overall direction, co-ordination and evaluation of the tellers, member services, and loan areas of assigned branch.
Primary Duties and Responsibilities:
- Supervises, motivates and supports the activities of branch personnel by assigning work, answering questions, solving problems, managing production pipeline and helping with complex transactions and sensitive member relation problems.
- Evaluates the job performance of subordinates to ensure quality service to FBFCU members and employees. Assists with employee evaluations in a timely manner. Oversees work schedules for assigned employees to ensure proper service to the membership.
- Works with Marketing and Business Development to attract and retain new members and business relationships within the communities we serve. Works to build market position by locating, developing, defining, negotiating, and closing business.
- Overall responsibility for branch sales and servicing of loans and deposit accounts and services.
- Coordinates and integrates branch functions to provide a friendly professional atmosphere to provide quality service to our members. To assure office operations are performed in a secure and timely manner as possible for the interest of all members and security of FBFCU.
- Conducts staff meetings to discuss changes in procedures, new developments or services, areas that need improvement, and to present general information.
- Ensures adequate staffing for efficient branch operations.
- Oversees the security and safety for the branch. Alert employees of security changes
- Responsible for end of month Loan Summary Report, as well as the loans over three month report
Other Duties and Responsibilities:
- Ensures assigned employees are trained and cross-trained in all phases of their particular jobs; to ensure quality service to the membership.
- Assists with the branch facility and has responsibility for its overall physical maintenance, to include ATM functions.
- Participates in FBFCU in-house training sessions, professional seminars and continuing education as made available.
- Performs other duties, within or outside the assigned area, for the efficient and effective operation of FBFCU
- Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
